Website Terms & Conditions

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you should ensure that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

  • 1. Ownership

1.1 This site is owned and operated by CPRL. Our registered office is 1200 Century Way Thorpe Park Business Park, Ground and 1st Floor, Colton, Leeds LS15 8ZA.

1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

  • 2. Registration

2.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. We recommend that you never disclose your login details to anyone and change your password regularly.

2.2 If you suspect someone is using your account without your permission, please notify us immediately.

2.3 Please ensure that the details you provide us with are correct, complete and up to date and let us know immediately of any changes to the information that you have provided to us.

  • 3. Ordering Goods

3.1 All orders placed through our website will be subject to our acceptance of the order.

3.2 When you submit an order to us on our website you will receive a ‘bounce back’ confirmatory email of this order saying that we are processing your order. You should check this email for accuracy and let us know immediately if there are any errors.

The email does not necessarily constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

3.3 Promotional codes are codes that enable customers to obtain benefits such as discounts or free delivery. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied.

3.4 Should you wish to cancel your order or return any goods, please go to section 9 to review the full returns/refund section.

3.5 Most Products are intended for commercial use and require a good knowledge and understanding of specialised coatings products and how to apply them.  Consumers may submit an Order for Products, but in doing so, Consumers expressly acknowledge and agree that:

(a)  certain Products cannot be returned for reasons of health protection

(c)  certain Products cannot be returned by Royal Mail or may only be returned by Royal Mail subject to certain packaging requirements

(d)  many of our Products are for professional use as determined by the manufacturer of the Product and as indicated in the Product Data Sheet.  In accordance with the guidance issued by the British Coatings Federation, we cannot sell to Consumers any Products that are professional use only. If you order a Product described as professional use only, you shall be liable to us for any costs, claims, damages, liabilities, penalties and/or fines we incur as a result.

3.6 Colour reproduction of the Products on the Site is limited by the technology used to deliver web pages and by the colour representation of Customer’s own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our Products but cannot guarantee that the colour shown on Customer’s monitor’s display will accurately reflect the colour of the Product on delivery.  We recommend that Customer first purchases the smallest Product available or access an industry standard colour chart in person (and not digitally) to ensure that the colour is acceptable for its purposes.

3.7 CPRL will not be liable for any errors in coverage rates quoted or otherwise supplied. Customer agrees that coverage depends on the condition of the substrate, surface absorption, texture and application method.

3.8 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance (Note: Traders are responsible for all orders placed by their employees).

  • 4. Processing your orders and payment

4.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

4.2 Delivery charges are highlighted throughout the site and for specialist deliveries available on request via

  • 5. Delivery

5.1 Because of the nature of our products we use independent couriers for most of our deliveries. Not all our products and services are in the same place, so there may be some slight differences in the way we can safely deliver your order.

5.2 Paints, coatings and epoxy repair products cannot be delivered by Royal Mail as the transportation of any dangerous goods including without limitation any dangerous good as listed in the European Agreement Concerning the International Carriage of Goods (ADR) 2009 (‘Dangerous Goods’) requires specialist handling as the incorrect handling of Dangerous Goods may cause harm.

5.3 Orders will be despatched on a 3-5 day service. Delivery excludes weekends, public holidays and out of zone areas such as Scottish Highlands, Offshore Islands, etc. (check with for any exclusions).

5.4 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

5.5 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for ‘out of pocket’ expenses or other costs incurred due to failed or delayed deliveries.

5.6 All items are subject to stock availability.

5.7 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

5.8 If any of our goods or products are defective or faulty please contact us and we will arrange an appropriate remedy.

5.9 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.

5.10 All carriage prices are quoted without V.A.T. at the current rate.

5.11 We currently DO NOT export. This includes customers wanting to arrange collection of goods to be exported by their own transport.

5.12 You will receive email confirmation of your order once it has been placed. Once a consignment number has been allocated you will receive despatch confirmation with your invoice attached.

  • 6. Privacy Policy

6.1 Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us for us to fulfil your online order.

  • 7. Advertisements and links

7.1 The website may contain links to websites or apps operated by third parties.  We do not have any influence or control over any such third-party websites or apps and we are not responsible for and do not endorse any third-party websites or apps or their availability or content.

7.2 We accept no responsibility for adverts contained within the website. If you agree to purchase goods and/or services from any third party who advertises on the website, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.

  • 8. General

8.1 The use of our site and any contracts formed are governed by English law.

8.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

8.3 We (CPRL) will not be liable for any loss or damage to property or personal injury caused by the negligence of the Customer, including but not limited to failure by the Customer to use the Products in accordance with the Product Data Sheet, failure to wear appropriate protective clothing and/or failure to adequately ventilate the site where the product is to be used.

8.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

8.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

8.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

8.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

8.8 We may assign or transfer any of our rights or sub-contract any of our obligations under these terms and conditions to any third party.

8.9 You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with our specific permission in writing.

8.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

8.11 These terms and conditions govern the entire trading relationship between you and CPRL.  

  • 9. Cancellation, Returns & Refunds

9.1 Customer shall inspect the Products immediately on receipt.  The Customer shall be deemed to have accepted the Products as being in conformity with the Contract unless written notice of rejection on the basis of non-conformity with the Contract is received in writing by CPRL within 24 hours days of the date of delivery, or (where the defect was not apparent on reasonable inspection) within 7 days after discovery of the defect. CPRL requests that Customer notifies CPRL promptly in respect of any defect in a Product or missing Products.

9.2 If, after a valid notice of rejection has been given to CPRL in accordance with these Conditions, the conduct of Customer is inconsistent with such rejection, including where Customer has used the Product, Customer shall be deemed to have accepted them.

9.3 If it is shown to CPRL reasonable satisfaction that a Product is defective or missing, CPRL will either refund the purchase price or replace the Product within a reasonable time, free of charge. 

9.4 A Customer may not cancel a Contract (i) if the Products have been made to the Customer’s specifications for example following a particular colour specification; (ii) for any other sealed Products have been opened for health protection reasons; and/or (iii) the Customer has used the Product at all. The provisions of this Condition do not affect a Consumer’s statutory rights.

9.5 We reserve the right to cancel the Contract if:

(i) we have insufficient stock to deliver the Products

(ii) we do not deliver Products to Customer’s delivery address

(iii) Customer has failed to pay the Price due in full

(iv) we cannot verify that Customer or Customer’s representative is aged 18 or over

(v) one or more of the Products ordered was listed at an incorrect Price due to a typographical error or an error in the pricing information received from our suppliers.  

If we do cancel the Contract we will notify Customer by e-mail and will refund Customer all sums paid within 30 days of the date of receipt of the Order.  We will not be obliged to offer any additional compensation for disappointment suffered or for wasted expenditure or any other loss suffered or cost expended.

  • 10. Disclaimer

10.1 We have used reasonable endeavours to prepare the content of the website, however, you acknowledge that all website content is for your general information only.